Assignment 15
Name: María Daniela Rodríguez Naranjo
NUA: 231468
Task 1 Quality Management
What is Quality Management?
Consists of supervision, observation, checking that everything that is being produced or the service is of quality, that there is a control in each activity and that it is being done in the best possible way, according to the standards of the company. Involves the planning that allows the entire production process to be effective.
“Is the exercise of overseeing the activities, tasks and process that are used to create a product or service so they may be held to a high and consistent standard”
Veeva. The ultimate guide to quality management. Retrieved from https://www.industries.veeva.com/ultimate-guide-to-quality-management. December 29, 2021
What is the objective of Quality Management?
The objective is to ensure that all processes that are carried out apply the norms and standards previously established and that there is coherence in each stage of the process and that by joining them together the goals are achieved. The objective is also to achieve continuous improvement over time
“The purpose of a quality management system is to ensure every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner”
Ideagen. What is the purpose of a quality management system?. Retrieved from https://www.ideagen.com/thought-leadership/blog/what-is-the-purpose-of-a-quality-management-system. December 29, 2021
Which are the key components of Quality management? Describe in detail
each one.
Quality Planning: consists of planning a project or program and establishing norms and standards that will allow it to function correctly.
Quality improvement: is the analysis of the performance of the processes that allow improvements to be made
Quality control: maintain control that allows the correct functioning of the quality system, that everything is carried out in order.
Quality assurance: is everything planned so that a product or service meets standards and is sufficiently reliable.
CFI. Quality management. Retrieved from https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/. December 29, 2021
Describe what Quality Management involves. (process)
The quality management process involves all the norms, standards and guidelines that have been established by a group of specialized people in order to ensure that the products and services offered by a company comply with these standards
The process starts when the goals and objectives to be met are established and what the customer wants is implied.
Secondly, the organization defines how the objectives will be measured, implying that quality must be measured according to standards and norms.
In addition with the improvement methods, it allows to analyze the process and eliminate what does not add value and slows down the production, updating processes and procedures
CFI. Quality management. Retrieved from https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/. December 29, 2021
What does “Quality Improvement Methods” refer to? Explain in detail.
Are techniques and tools that enable product and process improvements. They also help to detect problems in processes and that allow to eliminate what is not useful during a process. It also engages employees, evaluates what they are doing wrong and corrects those mistakes. Are methods that help to reduce time and eliminate downtime.
“Quality improvement methods comprise three components: product improvement, process improvement, and people-based improvement”
CFI. Quality management. Retrieved from https://corporatefinanceinstitute.com/resources/knowledge/strategy/quality-management/. December 29, 2021
What are the Quality Management principles that the International Standard for Quality Management adopts? Write a description of each.
Customer Focus: refers to identifying the customer, knowing their desires and needs in order to create a product or service that satisfies those needs.
Leadership: knowing the employees is necessary because the company’s development depends on them. Leadership means motivating employees, giving them the necessary tools to carry out their work, and making sure that everything is being done.
Engagement of people: a company should help employees to develop their skills, to demonstrate that they are committed to the company, in order to avoid staff turnover.
Process approach: within the company, everyone must know the purpose of the processes, know what they are for and how they complement each other, and how they depend on each other for their correct operation
Continuous improvement: companies must be in constant improvement, be trained to be always up to date.
Evidence-based decision making: having a database helps the company to make decisions for the development of the company. This is where documentation becomes relevant
Relationship management:
Veeva. The ultimate guide to quality management. Retrieved from https://www.industries.veeva.com/ultimate-guide-to-quality-management. December 29, 2021
What are the benefits of Quality Management?
Improves organizational process: guarantees the improvement of the processes and activities carried out in an organization, involves customer service and the way of working within the company.
Improves customer satisfaction: offer a good service or product will make the customer feel satisfied and therefore return to the company, is to give the best to the customer, to meet their needs, but that there is quality
Improves compliance: allows the company to be up to date on legal issues, demonstrates that its products and services are in compliance with the law.
Improves organizational culture: allows for a good working environment within the company, where all employees are on the same page and work together to achieve the company’s goals
Improves documentation: allows documenting everything that is being done in the company, which will lead to stricter control. Documentation allows all activities and processes to be tracked and traced
ResponderBorrarThe topics you addressed for the benefits of quality are interesting, I consider them very good and complement my information
The objective of quality management is to ensure that quality standards are met, as you mention, I think this saves the company a lot of problems and expenses because customers are satisfied with the results.
ResponderBorrarIt's important to note that a company's quality standards and processes need continuous improvement because the market changes every moment and customer requests and needs may change and demand something new or superior
ResponderBorrarI think that quality improvement methods should be applied in all companies due his impact on the companies performance and profitability.
ResponderBorrar